Chang's approach was revolutionary—she didn't just bring marketing expertise, she brought an engineering mindset to growth.
Otter.ai is a pioneering AI-powered meeting assistant and transcription platform that has achieved remarkable growth since its founding in 2016. The company has demonstrated exceptional revenue expansion, growing from $22.3 million in 2023 to surpassing $100 million in annual recurring revenue (ARR) by March 2025 . This represents a dramatic 348% revenue increase in just two years, with Sacra estimating the company generated $81 million ARR at the end of 2024 before breaking the $100 million barrier in early 2025.
The platform has built an impressive user base of over 25 million users as of 2025, growing significantly from an estimated 14 million users in 2023 . Otter.ai has processed over 50 million meeting summaries, establishing itself as the leading AI meeting assistant in the market . The company has raised a total of $73 million in funding, with key investors including Spectrum Equity, though the current valuation remains undisclosed . Despite its substantial growth, Otter.ai maintains operational efficiency with approximately 200 team members, demonstrating strong revenue per employee metrics in the competitive AI productivity space.
"Chang's approach was revolutionary—she didn't just bring marketing expertise, she brought an engineering mindset to growth. The integration of data science with creative marketing unlocked growth channels we never knew existed."
- Kurt Apen, Former CMO at Otter.ai and Coursera.org
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